Satisfied

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

There was a piece of chocolate in the console from the previous renter and it had melted. I found it when I reached down to grab my phone. I ended up with melted chocolate all over my hand and pants. I failed to tell them at drop off because I had other things to worry about.

Very simple to use. So simple I didn't even realize I had booked the car when my confirmation number popped up.

They were friendly and helpful

It was easy to use I just wish I got another email to reconfirm my rental