Wait time was close to an hour, but the srvc rep gave a free upgrade.

Pretty good.

There are not enough shuttle buses, waited quite a while, and the queuing time for the process is long. More staff should be arranged for reception.

It’s so normal nowadays to get the hard sell on extra insurance(s) when you’re picking up a hire car it’s almost expected, so it was a nice surprise that Dollar, despite having to ask, politely excepted I didn’t wish to take any. A huge thumbs up to Dollar if this excellent service is offered, and maintained, by all of their employees. I’d already purchased extra insurance from a web site specialising in hire car insurance at a fraction of the cost. My only negative comment would relate to which car to take. The answer ended up being “any” rather than a specific car. Everything became clear after a asking a Dollar employee “which is the best?”. The answer was “Usually the one with the lowest mileage” - but it then becomes a crazy competition of ‘who can turn the ignition on on the most cars (and remember the mileage) between you and everyone else picking up cars.

Simple. They offers good value for money.

The car had a serious break issue which was not resolved to my satisfaction. Pickup took an hour... it was overall a terrible experience. I also felt robbed at the EZPASS price.

Great!

they treat me like i am their son