counter staff very pleasant knowledgable and helpfull

Simple and easy, positive expirience

Highly satisfied

Great service

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.