Pretty good overall.

1. They didn't have the car I booked and gave me a lower category car 2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me. 3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.

The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!

Cars requested were not available. The car given in place was only just big enough for 6 people and luggage. It did not have sat nav although this was free with our rental and when they finally came up with one it had no fittings for the car and the front seat passenger had to hold it. They then tried to charge us extra for it even though it stated plainly on the agreement that it was included. The sat nav was not accurate and possibly needed updating.

Counter staff were awful and took over 2 hrs to get a car