The car rental process was smooth, but the Grand Cherokee is hard to rent, so we settled for options like the Santa Fe or Dodge Journey.

Excellent car rental experience, everything was done in just ten minutes.

The service attitude was very good, the procedures were handled quickly, and we could choose the car ourselves. We were able to get a Jeep with less than 10,000 kilometers, which was great.

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.