No complaints other than not getting the car I reserved.

A big company with no hidden tricks, but the staff kept pushing insurance when picking up the car at the airport. Also, this is my second time renting from Avis in Australia. It seems like they have fewer car models available online, but you often get a slight upgrade when picking up the car.

The staff was very patient and provided great service.

In BNE, the staff was not too nice to introduce the rental process, just made it as quick as possible to finish my order and gave my the key.

I am still waiting a reply from Avis and easy rent cars . Basically I was overcharged as avis insist I did not refill the car . However the stuff at the drop off point did not bother to check when we asked them to. Please remember to always take a photo of your petrol tank , receipt of petrol refill, checked name of the staff on duty etc . It was a terrible experience .