Since I had a lot of luggage, the car rental company upgraded me to a Volvo XC90. It was a very thoughtful and customer-friendly service. I’m very satisfied with this car rental experience.

Convenient and simple. Used translation software and got the car in 15 minutes.

The mystery car should have been for 5people with 2large cases. Out of all the cars on row 3 there was only 1car that fitted this criteria. A silver Kia which has a dent and a scratch on every inch of the car. When I mentioned that I wanted a different vehicle I was told I would have to pay and upgrade so I took the vehicle in bad condition. I have always been told Hertz are the best car hire company however after this experience I would be very cautious about booking again.

Easy to book and happy with the price. Didn’t need to contact QEEQ for anything so can’t comment on customer service.

Like: good service from Hertz
Dislike: I did not want to pay for insurance and had no option but to get it.