Great Customer Service, Poor Vehicle for Price

The car rental company is pretty good! It's considered one of the largest rental companies in Europe.

Amazing service

Well-known company with a good reputation. Convenient pick-up. There is someone holding a sign to receive you at the exit. The company's office is straight ahead on the right. The originally reserved car was switched to a convertible, but it was a bit old.

Overall experience was good, although it was weird that they didn't give us a car registration certificate. We intended to resolve it with the rental company but eventually forgot about it... The person who handed over the car seemed to be the manager, expressionless but the paperwork was thorough. Initially, we thought he was being a bit lazy during the inspection, but he ended up being very thorough (luckily). Returning the car took unexpectedly long, making us nervous because we had a flight to catch. Another staff member received the car, thoroughly inspected it twice, checking every part with his fingers and confirming with us twice. He even checked the interior and fuel tank. This was the first time I've encountered such thoroughness after renting cars four times and motorcycles three times abroad; either the staff was extremely diligent or trying to find reasons to charge us.