Very good because Alamo quickly resolved the issue after our car was broken into in San Francisco.

Very satisfied with the car rental experience. The staff pointed to a row of cars and said I could choose any one. I picked a brand new Mitsubishi Outlander with only 800 miles on it. Amazingly, we fit all nine pieces of luggage inside. Great job!

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

I booked a Dodge Grand Caravan on QEEQ, but when I arrived in the USA, I found the trunk was not very spacious. The Alamo attendant recommended a Toyota Sienna instead. It had much more space, easily fitting five people, four suitcases, and a wheelchair. Plus, the car was brand new with only 700 miles on it. It handled very well, making it perfect for the complex hills and streets of San Francisco.

The staff at the service counter were very nice and explained the differences between vehicle categories in detail.