The wait time was a bit long

Good, quite convenient.

Quick and convenient pick-up and drop-off, and the car was in good condition.

1. We arrived at the car rental spot at the airport in the middle of the night, and there were still two counters open, which was great. It takes about 5 minutes to wait for the shuttle bus from the airport to the rental location. 2. The staff were friendly and not pushy. They only asked if we wanted to upgrade the car and recommended the very practical TravelTab (a Samsung Galaxy that functions as a phone, navigation device, and Wi-Fi hotspot). 3. After completing the paperwork, you go to the parking lot to choose a car. All the cars of the class you booked are parked together with the keys in the cars and doors unlocked. You can pick any car and drive away. 4. There were many options available across different car classes. The cars were new, well-maintained, and clean inside. 5. When returning the car, despite not having a full tank because the gas station was far from the return point, the staff said it was fine, which was very considerate.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.