Aside from arriving late at night and waiting at the counter for the Indian staff member to appear, everything else was fine. The management is very good, and both pick-up and drop-off are efficient.

Not bad.

Did not have the reserved model, but provided a different one to meet customer needs.

The car pickup process was simple and fast. The car was in good condition, making our road trip very enjoyable.

The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.