No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00 very upset with this company

When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!

I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.

Europcar was a good overall experience.

Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.