The service was very good. They suggested buying a full tank of fuel at a low price. I said it wasn't necessary, and they didn't push further. When choosing a car, they directly told me that any SUV in that row was available. I've never driven a GMC before, so I picked it. The car was nice, but the handbrake location was a bit hidden, and it took me a while to find it.

Very satisfied

The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.

The company is professional, has good service attitude, and the car is in good condition.

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.