Highly efficient, the whole process was very quick

Great, both pickup and return were very convenient.

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

A different car to what we originally ordered but felt like an upgrade! Very helpful at the counter however we received wrong information about the GPS. We were led to believe most of the cars didn't have built in GPS but when we got out there, they all did! Perhaps have the staff know everything about the cars.

Very helpful before booking. Helped me make my decision to book with Easyrentcars. Perhaps be more clear about built in GPS.