First time renting a car abroad, the customer service lacked patience

The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

Pickup and drop-off were both quick and convenient.

There were many people when we picked up the car, but the staff remained polite and enthusiastic when it was our turn. Because I had purchased full insurance on the app and prepared all the necessary documents, the car pickup process was very smooth. When returning the car, an elderly gentleman kindly took care of the processing and helped to properly store the items we left in the car. However, the $200 AUD deposit has not been settled yet.

Professional and efficient.