A perfect car rental experience, the car's performance and condition were excellent. During this trip, we had two incidents, First, at the hotel in Monterey, we broke the rear car window while parking. We immediately contacted the rental office. Unlike other parts of the car, the window had to be fixed urgently to avoid hindering the trip. Much praise to the rental company for having a similar car sent over from San Francisco that night. They drove three hours and delivered it to us at 4 AM! Second, on the way from Big Sur to Bakersfield, we accidentally took a very dangerous mountain road. We drove for two hours along a winding cliffside road and were very worried about the car's condition. But the car performed splendidly even on such a challenging road, thanks to its powerful engine. We appreciate the rental company and have decided to continue renting a car for our trip to Los Angeles on the 15th.

The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.

the car had no power, it went backwards on the slopes despite being automatic. they delivered it to me without gasoline and at the time of returning it they wanted to charge me a surplus of 175 dollars to return it with the empty tank. Luckily I had the receipt that I put gas on it as soon as I picked it up at a gas station near the airport. They treated me badly on the dollar counter.

It was perfect!!!

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.