Excellent!!!!!!

Convenient and fast, warm and attentive service, you can usually get a new car.

The car was quite new, and the service was excellent.

Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.