Car provided didn't have 4WD as requested. In order to get this we had to pay extra for RSP - when we needed to call the service centre the operator was totally useless and we ended up having to sort the issue ourselves

We requested a 4WD car but were told that the car class we had booked didn't have 4WD. Easyrentcars should have informed us of this or should make their website clearer

Washer bottle empty, 12 Volt charger did not work so we were unable to charge or use our Sat Nav. Customer service assistant, when we picked up the car, gave us incorrect information about tolls and therefore we were charged for toll fees for the whole of visit when this was not needed.

Booking was smooth and easy. Price protector did exactly what it said and our price was reduced when price drop was noticed. All booking documents received and able t print easily.

Like: Good car, which match I had reserved.
Dislike: All was good.