I stood in line for pickup for an hour, when it was my turn it took only 10 min to get my rental?

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.

Great experience all around. Wonderful price for a good vehicle which met all our needs.

Very accommodating. Exterior of car had major paint chips. And had 43,000 miles.

Good value

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

Fox Rent A Car is probably the worst company i have ever rented a car from. How do you justify having only two people working your counter on a Saturday morning. You are well aware of the amount of reservations you have on any given day. Staff accordingly. Take care of your vehicles. I wound up in a Toyota Sienna that at highway speeds shook nonstop as if the wheels were going to come off. The plastic moldings inside the car are broken and will not sit in place. The carpeting in the trunk is almost nonexistent