The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

Good.

Easy to book.

Will rent again from Routes for my next trip.

Like: The shuttle driver was very very friendly. He did not waste any time. The day we returned the vehicle. The girl was super friendly also. We have already booked our next rental with them in Sept.