They didn’t have the car I paid for, instead they stuck me with a gas wasteful V8 Auto all black.

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.