This time, the vehicle was pre-assigned instead of choosing one at the parking lot, which is not ideal.

Quick and efficient. They still ask about insurance, but you can simply tell them you've already purchased it through a third party, and they won't force the issue.

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Pay extra attention⚠️ Don't fall for the additional insurance trap. Make sure to read everything carefully before signing. Once I firmly declined, the staff immediately removed it, and the final bill for the car dropped to zero.

The service was good. We only had to stand in line for a short while.