The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.

Very satisfied

Quite responsible with a very good attitude.

I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.

Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.