Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Well-organized and professional.

Efficient and straightforward procedures

Convenient and quick, free upgrade

We had 5 people, so we rented a station wagon. It was a bit tight with the luggage, but overall it was good. Europcar's service was quite good, both pickup and drop-off were pretty quick.