We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

Excellent

I was worried about others saying they'd push insurance on us, or add insurance without our consent. However, they just asked for our home address, showed us the contract on a screen, and had us sign it. We couldn't fully understand, but we signed anyway. I used my phone to translate and told them we already had insurance. I think they understood because there were no insurance charges on our final bill. We were lucky and didn't end up having to buy extra insurance. The car was relatively new and very clean. Fuel in France is really expensive, usually around 1.98. It's cheaper in Italy, around 1.8 for the one time we filled up there. French highway tolls are also extremely costly. So, self-driving trips aren't cheap! It's just convenient not having to drag suitcases everywhere. But driving is really tiring!

Did not get the Polo and was downgraded to a Citroën C3. Hope the website removes unavailable cars and lists the correct ones.

very good