Satisfied

Very satisfied. I originally booked the cheapest Toyota, but when picking up the car, the staff asked me where I was heading. I mentioned I was going to Wollongong and back, approximately a 200km round trip. They ended up upgrading me to a high-end electric vehicle for free. No need for gas or charging, and the experience was excellent.

Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait. Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.

Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.

Just too disappointed with the snow mountain insurance coverage. We are forced to pay 6 days coverage instead of 1 day. It would be more fair to charge 3 days instead of 6 days charges!!