It was a pretty good experience. The staff gave us a free upgrade to a different model, the car was in good condition with over 40,000 kilometers. Even though we returned the car an hour late, they didn’t charge us extra.

Car had tons of scratches (consistent with the average condition of cars in Morocco though) however the hertz inspector took care to document all of them before we got the car. We were not informed/reminded about road tolls which caused us some complications being ill-prepared with no cash on hand. The hertz inspector also did not speak english and we had to find instructions online how the keyless system worked in our rental car. Upon return of the car there was no signs for rental cars, mostly an airport problem though rather than fault of hertz. Overall we got the car we expected and we had no issues with it during our stay, just some logistics and service around the rental experience that could be improved.