Long wait for car pickup, promotion of insurance.

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.

Great service and good location. Choice of car from 8 or 9. Staff all excellent

So easy and very competative