Satisfied.

We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.

N/A

First car smelled like smoke, but they did give us another vehicle. Car was not in great condition but did get us around. Staff were helpful but a little pushy to try to upgrade us and sell additional insurance.

All in all the car was great and service good. The frustrating thing was the extra insurance costs and fee's. Bill come in at twice the quoted rate.

We were threatened by the girl who did the paperwork for the pick up. I did not realize that it only included one driver so we opted not to add that she said if my husband was caught driving he would go to jail for theft. Then when we mentioned going to California she tried to force us into buying a toll package she said there were hidden toll highways everywhere and no way to avoid them and each time it would cost us $50 - We chose not to get that either but instead register the rental through California Tolls- This experience affected the trip I have NEVER felt fearful driving a rental but this time the anxiety was high. We will NEVER use Advantage again.