The service from the rental company was satisfactory. However, during the 9-day rental from Houston to New Orleans, the car had two issues, requiring two vehicle replacements. One was due to the engine warning light turning on, and the other was a flat tire with no spare tire in the trunk.

The service attitude is great, warm and attentive, quick and efficient!

Budget added on additional charges that were not explained and far exceeded those suggested by QEEQ. I had no idea they were coming as the process was not explained to me it was simply deducted at the end and did not resemble any charge suggested by QEEQ. Budget seems to have no way for me to rectify this short of phoning and sitting on the phone for hours, they have no email contact details. I am thoroughly dissuaded from renting from them again.

I am very unhappy that the suggested charges from yourselves are not what I was charged by the company. It means that the price quoted was incorrect and as such I see no point in using you again

The wait time actually meant we ran out of time to do what we had intended so it was disappointing from that perspective. However the process and car were outstanding.

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30