Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

I should pay by the take over the amount of 66 eur. It was charged imediatelly.

The car hire was perfectly fine, no issues.

I think you get what you pay for and it was very good value for money, however there is a very hard sell that you need to take out their insurance despite that we had taken separate insurance. You also have to give a credit card with a Euro 1000 deposit as I did not take the insurance. Also the fuel is a slight of hand and you will pay £22.50 for returning with a full tank ie which is still a cheaper option than returning empty. Car had about 20 points of damage which I had to record before taking the car, at the time I was picking up the car it was late at night and the car parking was poorly lit so it was difficult to access the condition of the car. I moved to a better lit area and took photos.

They heat people. They charged my credit card unrightfully. First they charged my card without any information and when I figured out they said that the reason was "extra days". When I proofed they were wrong they gave back part of that money and said that another part of that charge is because "changing reservation". That is also not true. They didn't have car which I booked and which they had confirmed. They try to cheat me saying that it's because I picked up car 1 hour later than I had declared and information about charge for changing reservation is part of T&C. I've send they part of T&C where is information that they should hold booked car to the end of the day. I'm asking what's wrong with that company? If they try to cheat everyone clients? I demand they give me back money that they charged unrightfully but they stop answer. They said that that they gave me BB category instead of A and that's way I need to pay more. But it was because of they foult - they didn't have car A category. They also didn't tell me when I came to pick up car that they want to rented me other class. I was sure that I'm getting class which I booket da Easyrentcars. They didn't tell me that they want to charged my credit card for that change. I've booked Seat Mii 2 Doors or similar. I get Fiat 500 2 Doors. For me it was a similar car - 2 doors, 1,2 engine, small car.