GRAN CANARIA CAR RENTAL REVIEWS

Windshield water tank was empty but everything else was good. Would be good to do all admin work inline in-advance so to pick up the car faster.

All good

1hr 20 mins in queue, then another 15 mins doing the paperwork. Far too long.

Difficult to find a car in carpark.

Car was old in excess of 75,000 miles and with the look to prove it. Accident and cosmetic damage throughout.

Easy platform, good value and simple process.

Have not received refund yet but told it could take 10 days. Car had scuffs but identified on paperwork at collection. Overall a good transaction, wait not too bad, car clean and tidy and no issues when using.

QEEQ told me via chat I would only need to pay for the fuel used ie fill up before returning. When collecting vehicle apart from the deposits which I was expecting I incurred a charge of 7€ of airport charge which I was not expecting. Not the end of the world but not aware

Everything was simply perfect. We got a new car and it was easy to pick-up and drop-off. Will recommend Hertz in Las Palmas.

The car had a bit of damage and the lady on the desk was very dismissive and would not acknowledge the damage so I took a photo. She did not like that. I took the vehicle anyway and expected issues on return but no problem at all. On return they wee aware of the small dent on the car. Would have been easier if this was marked up on pickup. However overall no problems and would rent again.

Easy to book and very happy - reliable and trustworthy

Very good value for money.

Weird fuel policy. You pay a fee at pickup, then they refund you depending on how much fuel is left in the tank. How they calculate it accurately is debatable.

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.

The employee lied to me, telling me that I had to pay 150 for an insurrance to get the car, and she took 260 euros from my card, telling me that Goldcar refunded me back 110 euros, but they did not. Lies, thief.

The car was just what was needed for the couple of days I was in Las Palmas. The whole experience was good, except for the fact that the insurance cost (80 EUR or a 900 EUR deposit) and the fuel deposit (another 80 EUR) was hidden until I arrived to pick the car up. Not the most unreasonable pricing, but disliked the underhanded way it seemed to be hidden until I had little choice but to pay it. Would have been much happy had it been included in the original cost when booking online.

I paid much more than indicated on the site. the car was badly scratched and there was a disgusting smell of damp inside

We had previously rented with Interrent in Tenerife, so I knew what to expect from the car - a very small Fiat 500, but it was very cheap so that was OK. It does seem that one of the reasons that Interrent is cheaper is because their desk in the airport and where the cars are located are about the furthest they can be from Arrivals!

Car was a bit old 75k km and windscreen wipers were in terrible condition and windscreen fluid was just water! It was raining for 4 days and I was barely able to use the car as it wasn't safe to drive with wipers it that condition.

All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...

Everything good apart from the usual dents and scratches, some of which were not shown on paperwork. Photos were taken

Easy to use

Me han entregado un coche mejor y recien salido, lo estrené yo, solo tenía 3 km.

I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs