Our language skills are not very good, but the gentleman handling the car rental was very patient. If we didn’t understand something, he would explain it in a different way. We had 3 large suitcases and initially rented a Q3. He pointed out that the suitcases might not fit, so we switched to a Q5, and everything worked perfectly.

Convenient and efficient

A very good rental car company. There were no upsells, and the airport shuttles were frequent and convenient. The shuttle driver helped with carrying and placing the luggage. The rental center is not far from the airport, with 3-4 service counters where usually 1-2 customers are queued up in front. The rental procedures are not complicated. After the documents and credit card guarantee are checked at the counter, the rental form is printed and signed, and you can directly go to the designated car section in the parking lot to pick up your car. The keys are in the car, and you can choose any model in the same area. When driving out, you just need to show the rental form and driver’s license – it's very convenient.

Picking up and dropping off the car was very convenient and quick, and there weren't too many people. However, after returning the car, a charge was made to my credit card. After checking with the bank, I found out it might be for using toll highways. But there was no information or notification about this charge, it just appeared out of nowhere. They should inform us about the reason, provide the detailed bill, and then give us a receipt or invoice!