Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.

The content to fill in for self-service car pickup is a bit much. Other than the inconvenience of input, it was generally okay.

Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.

Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.