Problems with the booking, the staff of Budget didn't accept the booking. They told this price cannot sale and take a lot of time to call back to Easy rent car staff and budget, brussel I have to re schedule my plan.

the insurance cover should have been more seamless

I don't like the "we recommend these and that extra insurance". I know that you have to do that and you generate some extra revenue with that, but I know that for every customer these talks are just a pain in the a...

Budget was very good and professional. They were very informative and courteous. The Volvo car to which I was upgraded was excellent.

Like: Thanks for the excellent car and friendly staff. Els at the pickup counter was excellent and so helpful. The numerous staff at drop off were also friendly and understanding.
Dislike: The automatic billing tried to charge me over 500 Euro. The staff agreed that this was incorrect and dealt with it professionally and in a friendly manner.