The queue was quite long and the communication was quite vague, was not informed about a deposit until at the check in desk

Very good

Good

Good

I would have rather rented at Thrifty, you put me at Fox, there were hidden fees and crappy cars with more hidden cleaning fees after I got in the car. I will never rent at Fox again!

I have no problem with you, at a platform, I have used you before with Thrifty, and all was well.

Thrifty need to pull back on pushing ridiculous insurance cover policies. It took a lot of repeated questioning to get them to move from an $80/day fee down to a more reasonable liability cover. It was clear they were trying to pull the wool over my eyes and stress me into an expensive policy. That's not cool.

It’s incredible to me that, after years and years in business and with the availability of incredible technology, it still takes 10+ minutes to pick up a car. Four people at the desk and 20 people consistently in line. The wait is not only painful but incredibly frustrating because it doesn’t need to be that way.