The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

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Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!

Cheapest platform to rent cars by far! Highly recommended.