Difficulty pixking up. Wasting my time trying to confirm my insurance.

Overall it was excellent. The only issue was that the rear tail light was broken ....not the light, the glass covering had been in an accident.

I definitely would rent with you again. They upgraded my car at N/c since you were out of the car I rented. Didn;t need such a bigvehicle but took it anyway since nothing else was available. Was a bit upset when I called for p/u at the airport and it went to voice mail. Had to callback 2 times to get somebody but she said she was there alone and on the other phone.

The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.