Everything is smooth my booking till returning car.

Staff were great and professional. The car that was given to us was the car we chose during booking.

The easiest car rental app to use.

After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.

Easy to deal with and I will use them again.

Easy to use website and booking process.

Had to phone twice before driver would leave depot to pick up at airport. Could have saved time by reading terms and condition before hand.

Was happy with price & package. Terms and conditions could be sent via email before pick up.

Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.