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Live chat Email us Service Code: 1632289082
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Good experience, but extremely fussy lender. Felt under pressure.

Reviewed: Fri, Mar 13, 2020
About EZU: 10.0 /10
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
About QEEQ: 10.0 /10
The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.
Economy | Toyota Yaris or similar

Relevant Reviews on EZU Melbourne Airport

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Economy | Toyota Yaris or similar
Reviewed: Wed, Jan 1, 2020
About EZU: 9.0 /10
Kindly provided the cargo cover for my hatchback. Attentive service.
About QEEQ: 9.0 /10

C.SCHNEIDER

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Economy | Toyota Yaris or similar
Reviewed: Tue, Sep 10, 2019
About EZU: 9.0 /10
Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.
About QEEQ: 8.0 /10

N.Zainal Abiddin

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Medium SUV | Toyota Highlander 7 Seats 2016-2018 Guaranteed model
Reviewed: Mon, Jul 22, 2019
About EZU: 8.0 /10
I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.
About QEEQ: 10.0 /10

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Mini Van | Toyota Tarago or similar
Reviewed: Fri, Jun 14, 2019
“Wrong hours provided - left us in a pinch”
About EZU: 8.7 /10
Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Mar 7, 2019
About EZU: 9.7 /10
Try to minimise time taken with paperwork when picking car up
About QEEQ: 9.0 /10

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