My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

Slow going at the desk

Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.

Car rental pick-up instructions should be provided in more details in the reservation email confirmation.

I found Easyrentcars.com by accident. I recommend that the company must advertise more aggressively.

This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.