Great car, but confusing and disrespectful service at pick up

The service by MJ and Ephrain was brilliant. Happy people makes for happy customers.

An offer of the lowest price for the six months proceeding, when booking a car hire late.

Absolutely shocking service. Was not informed that there was a maximum mileage, even though I mentioned I was driving 200 miles each way (which would exceed the maximum) when I collected the car. Rather than offering me the option of unlimited mileage, knowing my journey length, I was stung with a £50 charge upon returning the vehicle. The member of staff dealing with me was rude and condescending, unwilling to listen to my calmly delivered grievance. There was no explanation of why I wasn’t offered the unlimited mileage option (despite my request for this), while he aggressively kept repeating that he would be removing the mileage charge from my deposit. Rude, obnoxious and badly-trained money grabbers. I have hired cars all over the world for both work and leisure travel, and will not be using Green Motion in the future. Will ensure my friends, colleagues and clients are also aware to avoid.

The staff at the car park were polite. But the man at the desk is clearly in the wrong job - he should be kept away from customers! Really intrusive with questions and incredibly sexist. He said he was “joking” but i can’t imagine any female - or male - customer would even raise a smile at his comments on “terrible women drivers”. Clearly he wasn’t very bright (or funny) but surely this comes with the training? I didn’t have the time or energy to do more than say it wasn’t acceptable, but he shouldn’t be doing that. I also didn’t like his misleading manner of trying to sell me insurance. I regularly hire cars and I know the drill, but to get all theatrical about it was tiresome.