Great service and the vehicle was in excellent condition.

The staff at the counter was a middle-aged woman who spoke softly, which made it hard to hear her. Additionally, she was pushing the insurance sales.

Found the rear bumper damaged when picking up the car; they quickly replaced it with another vehicle. Returning the car took less than 5 minutes!

Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.