Prompt

Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.

Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.