The wait time during pickup was a bit long, but overall the service was good with no hidden charges.

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Following QEEQ's guidance made it easy to find the rental company's shuttle station. The rental process was simple, and the staff were very courteous.

It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.

Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.