I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.

Satisfied

Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.

Like: Easy picking up and drop off
Dislike: There was not cars to choice in Toronto, I took the first which arrived. Fortunately I had not to wait for so long.