Simple process but car not at expectation

Pickup and return were very convenient, and the staff was very friendly.

It's okay, but the pricing is not very transparent.

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off. The told me that fuel was cheaper on drop off, but charged more for it. They also took a security deposit that they have yet to return Not happy

I rent cars often when I travel And the service I got this time at dollar in LAX was extremely nice They gabe me a nice upgrade and the staff was really friendly... loved it will definitely recommend to my friends

Really like how easy and convenient your app is and I loved the coupons and I definitely recommend my friends to use easy rent cars on there next trip