Overall, very satisfied with the service. QEEQ customer support response was quick and professional. The Rome airport branch was easy to locate by following the carrental signs. The car pickup process involved no upselling; the car provided was new with only 7000 kilometers on it. The trunk was much larger than a Golf. The return process was efficient; just had to sign and leave. Paid a €200 deposit on pickup, which has not been refunded yet.