1. The car was great to drive, a Skoda, and it came with a full tank. 2. The QEEQ online support team was honestly amazing. I ran into two big issues and they actively helped me sort both out. First, my flight was delayed so I had to push back my pickup time. Trying to call the local counter to change it was a hassle, but after chatting with a QEEQ agent online, they responded quickly and helped me successfully adjust and pick up the car. Second, I needed to return the car earlier than planned. I’d booked the car quite early, but bought my flight later, and in the end the only flights left were very early in the morning, so I had to drop the car off ahead of schedule. The QEEQ staff really went all out—calling, emailing, texting—using every possible way to help me arrange the early return. Even though the local counter hasn’t officially checked in and inspected the car yet, the overall experience has been fantastic!!! All in all, renting a car abroad through QEEQ feels really reassuring. As long as you reach out to their live customer service, they’ll jump in and coordinate things right away. I’m genuinely grateful!!!

Very satisfied.

Overall, pretty good. It was my first time renting a car, so I was a bit worried, but everything went smoothly. At the airport, it was easy to find by following the car rental signs. However, the pickup process took a bit long, around 20 minutes. I originally booked a Suzuki but paid a few hundred yuan at the shop to upgrade to a Volvo XC60. The car was very new, with only a few thousand kilometers, equipped with a built-in navigation system and heads-up display, which made driving very smooth and convenient. Toll fees didn’t need to be paid on-site since the car had something similar to ETC in China.

The car was very, very new, even with some protective films still intact. It handled mountain roads really well. The Bluetooth and phone holder were perfect!

The staff were very patient and had a great service attitude.