Very good and fast

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.